What is a Predictive Dialer?
Predictive dialers are outbound calling systems that automatically dial from a list of phone numbers. It is designed to place the maximum amount of calls in the shortest span of time by screening through busy signals, voicemail, ghost calls, and disconnected numbers.
Businesses should always be on the lookout for methods to maximize agent efficiency in any way possible. Minimizing agent downtime between calls result in a steady increase in overall average contacts per hour which hopefully leads to improved revenues.
Predictive dialers use statistical algorithms to regulate any and all necessary information in order to reduce agent downtime. It has information on average call length, the number of available agents, available lines, and even the average number of calls it takes to finally have someone answer.
Predictive dialers help maximize productivity by keeping agents in a continuous, steady stream of phone calls. A predictive dialer even handles answering machines, address busy signals, call agents, and deal with wait times.
These are the top predictive dialers you can try.
The 2003 release of Five9 virtual contact center underwent improvements that focused on ease and efficiency of agent – customer connections. Being one of the earliest providers of hosted contact center solutions, they gained over 1,800 customers worldwide. Five9 offers inbound, outbound, and blended contact center solutions that are scalable on demand. Its seamless integration with popular marketing platforms lies in the ecosystem of products it belongs to.
Genesys powers more than 25 billion contact centers worldwide and serves 10,000 companies in over 100 countries, It’s large international presence is responsible for numerous omnichannel interactions yearly. Genesys is one of the longest-running call center providers and has been at the core of innovation since. They offer both On-Premises and Cloud-based Omnichannel Contact Center solutions.
Being the leader in Cloud Communications, Twilio powers over 28 billion messages and calls yearly. Companies like Uber, Airbnb, and Twitter use Twilio Elastic SIP Trunking to simplify capacity planning and contract negotiations that come with global carrier relationships.
By connecting to Tier 1 carriers worldwide, Twilio can offer high-quality service with access to local phone numbers in over 70 countries. You also have access to a wide range of other channels like SMS, chat, and video. Twilio SIP Trunks are also unique that they can be delivered either by public internet or through a range of private
A dialer works at it’s finest when it has the capability to help you manage your contact record efficiently. When choosing the right one, you might want to consider the down time, integrations and the ability to keep your notes properly. Predictive dialers are our major tool to prospecting and may also serve as your follow up management system.
Whichever dialer you use and you may consider, the most important thing in real estate is consistent follow up and making sure you’re ahead of the game. You may have the best dialer and the most expensive dialer but it will not do any good if you’re missing on your follow ups. After all, sale rarely happen on the first contact in this industry. If you’re missing on your follow ups, you might want to try outsourcing an assistant today.